Work Orders 101
Work Orders 101
Are you experiencing issues in your home or apartment? Here’s how to get it fixed!
All maintenance requests MUST be submitted online either through your tenant portal or our website. A link below will also be provided! If we do not have an official work order request, we cannot schedule our vendors or contractors to take a look at your issue so submitting this request online is crucial.
Submitting a work order will involve describing your issue in full detail, providing pictures, as well as choosing preferred times to fix it! See examples of a hypothetical work order below:
It’s as simple as that! Work orders are processed within 24-48 hours depending on the urgency. For flooding or any other urgent issues that need an immediate response outside of our normal working hours, please call our Emergency After-Hours line: (254) 317-9442
Additionally, there are some issues you can fix yourself to avoid unnecessary charges! If your disposal isn’t working properly, check the reset button on the bottom of the disposal by pushing it in. For lighting/electricity, update your bulbs and check your breakers. Another common issue is clogged drains; always be sure to stay conscious of what is going down them to ensure they remain clear of debris. Those are some common ones but if you’re not sure feel free to check online or call for insight!
Now you’re completely informed to submit a work order which you can do so below.